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Frequently asked questions

Product-Related Questions

What is The BD Veritor™ At‑Home COVID‑19 Test?
The BD Veritor™ At-Home COVID-19* Test is a type of test called an antigen test. Antigen tests are designed to detect proteins from the virus. The BD Veritor™ At-Home COVID-19* Test is intended for the qualitative detection of SARS-CoV-2 viral proteins in direct anterior nasal swab samples and should be performed twice over a 2- or 3-day period, with at least 24 hours and no more than 36 hours between tests.
How many tests are included in the box?
Each box contains two tests. The BD Veritor™ At-Home COVID-19* Test is intended to be used for serial testing, meaning twice by the same individual over 2- or 3-days with at least 24 hours and no more than 36 hours between tests.
What is included in the box?
The BD Veritor™ At-Home COVID-19 Test includes the following components: 1 kit box with tube holder 2 nasal swabs 2 tubes (with liquid) in a foil pouch 2 test sticks 2 scan cards Quick Start Guide Product Information Leaflet Fact Sheet for Individuals A compatible smartphone is required to preform the test but is not included in the box.
Is the test reusable?
No, the individually packaged components are single-use and cannot be reused. Each box contains the materials to perform two tests.
Is the test approved by Health Canada?
Health Canada has authorized this test for sale in Canada through the Interim Order Respecting the Importation and Sale of Medical Devices For Use in Relation to COVID-19. The Interim Order was created to accelerate access to certain medical devices in Canada during the COVID-19 outbreak. For more information on Health Canada's regulatory response to COVID-19, please visit: https://www.canada.ca/en/health-canada/services/drugs-healthproducts/covid19-industry/regulatory-response-health-product-access.html.
What does “digitally read” mean?
The BD Veritor™ At-Home COVID-19* Test uses computer vision technology to interpret the results for you, so you can read words not lines. Within 15 minutes, the app converts your results into the words “negative” or “positive,” reducing the risk of user interpretation error.
How accurate is the test?
Based on the results of a clinical study where the BD Veritor™ At-Home COVID-19* Test was compared to an Health Canada authorized high-sensitivity molecular SARS-CoV-2 test, the BD Veritor™ At-Home COVID-19* Test identified 84.6% of positive specimens and 99.8% of negative specimens. BD is continuously participating in clinical trials to evaluate performance in symptomatic and asymptomatic individuals.
Can I do the test without the Scanwell® Health App?
No, the BD Veritor™ At-Home COVID-19* Test requires the use of the free Scanwell® Health App. The app provides step-by-step video instructions and uses computer vision technology to interpret and digitally display the test result on your smartphone.
What variants does the test detect?
The BD Veritor™ At-Home COVID-19 Test is able to detect multiple variants, including Alpha, Beta, Gamma, Iota, Kappa, Lambda, Delta and Omicron.* *Testing was performed on a representative sample for each variant

Testing-Related Questions

Is a healthcare provider involved during the at-home testing process?
No, the BD Veritor™ COVID-19 At-Home Test* does not need to be performed, observed, or directed by a healthcare provider.
How do I perform the test?
To begin, you will need to download the Scanwell® Health app on your compatible smartphone and locate a clean, well-lit working surface (such as a desk) away from air flows such as fans or open windows. The app will provide step-by-step instructions. Please ensure your smartphone is charged or charging and you have at least 20 minutes free to complete the test. Wash your hands with soap and water prior to starting the test.
How long will it take to perform the test?
The BD Veritor™ At-Home COVID-19* Test will provide results in 15 minutes.
Is the test painful?
No, the nasal swab should not be painful, but it is normal to experience some minor discomfort. If at any point you experience sharp or severe pain, you should stop and not insert the swab any further.
How do I collect the best sample?
The best way to prepare and collect an adequate sample is to strictly follow the instructions provided for swab collection on the Scanwell® Health app. Following the instructions on the Scanwell® Health app will also lower the risk for pain or injury during the test.
Do I have to swab both nostrils?
Yes, both nostrils must be swabbed to ensure the best quality sample possible is used for testing. The accuracy of the test is dependent upon collection of an adequate sample from both nostrils. Follow the directions provided on the Scanwell® Health app to ensure proper specimen collection.
Can I use a regular cotton swab instead of the one provided?
No, the nasal swabs in the box are the only validated swab for testing. No other swab types should be used.
Can I conduct the test if I have a blocked or runny nose?
Yes. You can still perform the test if you have a blocked or runny nose.
Can I injure myself using the swab?
It is normal to experience some discomfort when collecting your sample with the swab. If you experience sharp pain at any time, do not insert the swab any further. This discomfort should subside within minutes after collection. Generally, injuries sustained from nasal swabbing are mild and resolve immediately or with minimal intervention.
Can this test be preformed on children?
Yes, adults can administer the test on children older than 2 years of age. Individuals aged 2-13 years of age should always be tested by an adult (18 years or older), with an adult collecting the sample and utilizing the test.
What does a negative result mean?
A negative test means that you are unlikely to have COVID-19. It is possible for the test to give a negative result that is incorrect (false negative) in some people with COVID-19, especially if you have symptoms or had close contact with a person with COVID-19. Please follow Health Canada COVID-19 guidance that applies to your situation.
What does a positive result mean?
A positive test result indicates that you are very likely to have COVID-19. There is a very small chance that this test can give a positive result that is wrong (a false positive result), especially if you do not have symptoms or have not had close contact with someone with COVID-19.
What does an invalid result mean?
An invalid test result means that an error occurred, and as a result could not be reported. An invalid test result can occur for reasons such as not collecting enough sample from your nose or applying too little liquid to the test stick. Following the app instructions carefully decreases the chance of an invalid test result.
Can I have a false negative result?
It is possible for the test to give an incorrect negative result. This is commonly referred to as a false negative result. This means you still could have COVID-19 even though your test result was negative. False negative results may happen early on before you develop symptoms because antigen levels may be lower at this time. This is why serial testing is recommended. Negative results are considered presumptive, which means that additional testing with a high-sensitivity molecular assay may be warranted to determine if you are infected with COVID-19. If you develop symptoms, have any concerns about your health, or if you are experiencing any of the emergency warning signs, then you should seek medical care immediately. If there are any concerns or doubts about your test result, you should consult a healthcare provider.
Can I have a false positive result?
Although rare, it is possible this test can give an incorrect positive result. This is more commonly referred to as a false positive result. If you receive a positive result from your test, you should consult a healthcare provider.

App-Related Questions

What is the Scanwell® Health App?
The Scanwell® Health app is a free app that can be downloaded from the Apple App Store® or Google Play™ store. The app displays step-by-step testing instructions and analyzes, interprets, and delivers the results. The Scanwell® Health App stores a digital record of your test results that can be accessed at any time. All information collected and stored in the digital record is encrypted, and your privacy is always maintained.
Is my data secure?
We take your data privacy and security seriously. All data transfer is secured using encryption during storage and transmission. We implement security procedures that include anti-hacking and industry standard security systems. Please see the BD Privacy Statement and Scanwell® Privacy Policy for more information.
What should I do if I am having trouble scanning?
Find a clean, flat, non-reflective surface indoors in an area with bright and even lighting. Do not test outside. Natural light next to a window is preferable, but avoid harsh light and nearby shadows. If using household light, you should be close to, but not directly underneath, the light. If you continue to have issues, try moving to another room—it’s ok to move to a better location.
Where should I place my light source to help with scanning?
Overhead or ceiling lights can cause shadows. Your camera can detect faint shadows that you may not see. If you experience persistent issues, move to a different room, or try switching off any overhead or ceiling lighting and use a desk lamp instead. You may need to move the scan card away from intensely bright lights due to glare.
Am I allowed to move while testing?
Yes, absolutely. If you are having trouble scanning, try moving your scan card around on a flat, clean surface in the area that you are in. If that doesn’t work, please move to a different room with better lighting.
How should I position my smartphone when trying to scan?
Make sure the entire scan card is visible on your screen when scanning. Your smartphone should be almost parallel to the scan card. Point your phone at the scan card like you are taking a picture and the app will automatically take the scan for you. Moving your phone closer or farther away from the scan card can help you get a better scan.
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