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Refunds

No refunds of the products will be permitted except for, the cancellation of an order before it has shipped.

A credit will automatically be applied to the original credit card, within 48 hours. Please note, that it may take 7–10 business days to appear on your statement.
 
Exchanges
Our exchange policy on damaged or defective items is within 30 days of purchase. If 30 days has gone by since your purchase, unfortunately we cannot offer you an exchange.
 
 We only replace items if they are defective or damaged.  If you need to exchange an item, please send us an email at HCT@covid-medical.ca that includes your invoice number as well as photos of the damaged or defective item.

Shipping

Shipping instructions will be provided via email. Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item as well as a confirmation of the replacement product. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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